
Frequently asked questions
The studio is located in a private studio on Park Avenue West, KT17 2NU, Epsom
To access, please report to the side gate at Park Avenue West (see picture below) at your appointment time. You will then be taken to the private studio for your appointment.
The studio has air conditioning and complementary parking
Cancellation Policy.
If a cancellation is necessary, 24 hours notice must be given. In the event of a cancellation within 24 hours of the appointment/no show you will be obligated to pay the full cost of the session. For cancellations outside of the 24 hour notice, a full refund will be given or an alternative appointment can be arranged.
To cancel or rearrange an appointment please head to the 'my bookings' section of the website. Alternatively you can call 07976765120, dm @lucasstevensphysio on Instagram page or email lucasstevensphysio@gmail.com
Lucas Stevens Physio offers home visit sessions if this is more convenient than visiting the studio.
The cost of your session will be the same as the original cost of the session, with an add-on based on the distance of your home from KT17:
- within 5 miles of KT17- £10
- between 5-10 miles of KT17- £15
- 10+ miles from KT17- £20
For example, a 60-minute initial Physiotherapy assessment within 5 miles of KT17 would cost £70. (£60 for the assessment + £10 for distance)
The cost of session packs at my studio is listed below
60 min sports massage session packs:
3 sessions- £160
5 sessions- £255
45 min sports massage session packs:
3 sessions- £145
5 sessions- £230
Acupuncture session pack:
3 sessions- £175
5 sessions- £280
To book a session pack, or to enquire regarding the cost of a home visit session pack, please contact Lucas directly at 07976 765120 or lucasstevensphsyio@gmail.com.
Treatment for the Upper Body
When you have an ache or pain in your upper or lower back, the ideal situation is for you to completely remove your top to allow full access to your back muscles. If you are comfortable with this, then that is great. If not, a sports bra or one that allows to access the aching back muscles will be fine. A modesty towel will always be provided.
Treatment for the Lower Body
Generally, if the lower part of your body is to be treated, wearing a pair of loose-fitting shorts is the best idea. If they are too tight, like cycling shorts, it can cause an issue with the treatment as they can restrict access to the higher part of your leg. Any clothes worn should be easily moved out of the way as any treatment on your thighs or calves will be more beneficial if Lucas can see and get to the muscles on your legs.
Specific Clothing Rules
Ideally, please wear as little around the area to be treated as possible. And don’t forget, if you must wear something:
Make sure it is easily removable
You can pull it up or out of the way for treatment
Lucas can observe the muscles you are having trouble with as well as those surrounding them
Make sure it is thin and/or loose fitting
Remember these are tips so that Lucas can help you get the most out of your session. Accessibility is particularly important, as often the problem causing the pain or ache you have may not even be in the muscle that hurts. It can be an issue with another muscle nearby, so easy access to the general area of the pain will be advantageous.
At the end of each session you will be given an update on how your body seems to have reacted to the treatment and you will be given advice on how you can manage any discomfort post appointment. You may feel slightly sore, tender and a little lethargic post-treatment, all of which are completely normal.
Please email Lucas at lucasstevensphysio@gmail.com or dm on Instagram @lucasstevensphysio

